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Update: Internet Banking Outage Resolved

All of First Option’s internet banking and mobile app services are now back online. If you have any further issues with your banking services, please email our member services team at info@firstoption.com.au, or call us on 1300 855 675 during business hours.

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March inflation and mortgages

According to the latest data from the Australian Bureau of Statistics (ABS), CPI rose 0.6 per cent in the March 2021 quarter and annual inflation increased to 1.1 per cent the lowest annual movement on record. Read more on the ABS website CPI (the universal acronym for Consumer Price Index) indicates the economy’s inflation rate, the percentage increase/decrease of the actual cost of essential products and services, the buying power of your dollar. That’s why it’s often called a ‘cost …

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Banking through Australia Post

The Bank@Post initiative championed by Australia Post under CEO Christine Holgate is a part of the wider strategy to broaden the range of services offered by post offices in order to make the overall organisation profitable and keep it from being privatised. Bank@Post means that Australia Post’s 3,500 post offices around the country, including many in rural and regional areas, are able to act as proxy branches for First Option Bank. In any post office you can deposit cash and …

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New fraud protection SMS Messages for First Option Bank accounts from 3 May 2021

We are making changes to our Debit and Credit Card fraud monitoring services. We will now be sending SMS (text messages) asking you to confirm if certain transactions are genuine. You will be able to respond by a simple SMS reply. This new SMS service applies to all First Option Bank VISA cards enabling you to easily authenticate genuine transactions, and be alerted about suspected fraudulent ones.   SMS messages you receive will include the transaction amount and time and …

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Easter Hours

Our Member Services Team will be on leave for two Australian holidays: Good Friday and Easter Monday. We will be open again from 9:00 am on Tuesday, 6th April. We wish all Members a happy and safe Easter break! Photo by Waranya Mooldee on Unsplash

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Resolved – Payment Processing Issues

We would like to thank Members for their patience while we investigated processing issues with OSKO payments and card transactions yesterday. The cause has been determined to be an outage at Optus which intermittently affected services nationally, including those of First Option Bank. The outage was resolved yesterday afternoon and we have observed no further issues for the last 24 hours.

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Payment Processing Issues

Please be advised that we are currently experiencing issues with card transactions and Osko payments.  We apologise for any inconvenience and appreciate your patience while we work hard to resolve these issues.

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