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Notice about our Granville office

Recently, Tabcorp advised First Option that they require the space in which our Granville office is currently located.  We requested an alternative on-site location, but were unable to be accommodated. Sadly, we have no choice but to close the Granville office. We’re not leaving you The Granville office will close on 31 October 2019. However, we’re currently exploring new locations nearby, within the Parramatta region, and will advise of our new details soon. Until then, our staff will continue to …

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Changes to Call Centre

We’re growing so fast at First Option that change is required to maintain our high level of member service.  We’re also looking to hire more staff to keep up with the demand. To accommodate this growth, we have implemented a call-back option on the phone. Members have the option to leave their name, a short message and a contact number, instead of waiting on hold. Our Member Service team will return your call within three (3) business hours. Any messages …

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Reverse the Threat of Cybercrime

During October 2019, First Option partnered with the Australian Government to support Stay Smart Online Week.  Our goal is to raise awareness to reverse the threat of cybercrime. Every day cyber criminals steal the online identities of people just like you. It doesn’t matter if you’re young or old, whether you are male or female, or where you live, cybercriminals look to take advantage of people who make it easy for them to steal from. The statistics tell us that …

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Canstar Awards for Oct 2019

Two First Option products have received 5-star ratings from Canstar in October 2019. As a member-owned bank, First Option is able to provide products that put people before profits. We always strive to give back to members, in the form of competitive interest rates, transaction fee waivers for supportive members and no sneaky loan fees for making extra repayments. To make sure that our products are competitive First Option subscribes to Canstar. They compare thousands of products across Australia, based …

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