Fraud Incident Report This form is to be used if your account has been compromised by scenarios such as ID takeover, cold calling scams or your details have been given to external parties by coercion. If your dispute is related to an unauthorised VISA transaction please use the VISA Dispute Form instead. We will refer this to our Compliance team who will investigate this further. Please be advised that while we endeavour to get your money back we can't promise any return at this stage. Your DetailsMember Number *Full Name *Phone Number *Email AddressHas your card been compromised? *YesNoCard Number (first 4 digits) *Please choose44344133Card Number (last 4 digits) *Transaction InformationDate of TransactionTransaction DetailsAmountAUDDate of TransactionTransaction DetailsAmountAUDDate of TransactionTransaction DetailsAmountAUDDo you have more disputed transactions? *YesNoDate of TransactionTransaction DetailsAmountAUDDate of TransactionTransaction DetailsAmountAUDDate of TransactionTransaction DetailsAmountAUDDo you have more disputed transactions? *YesNoIf so, please email them to info@firstoption.com.auHas your Internet Banking, Mobile Phone App or Phone Banking been accessed by someone other than you, either by unauthorised means or by coercion? *YesNoPlease explain the fraud incident that has occurred *Has the matter been reported to the police? *YesNoPlease attach police report and/or Statutory DeclarationUpload DocumentChoose FileNo file chosenDelete uploaded filee.g. Police Report and/or Statutory DeclarationUpload DocumentChoose FileNo file chosenDelete uploaded filee.g. Police Report and/or Statutory DeclarationNote:Members should also advise credit check agencies such as Equifax and Illion.AuthorisationI authorise First Option Bank to investigate the transaction(s) in dispute. Where applicable, I have provided the relevant supporting documentation requested above.Date *Thank you for completing this form.A member of our team will be in contact with you soon.Submit
