fbpx
  • Help
  • Blog
  • Contact Us
Image
  • Why
  • How
  • Bank
  • Borrow
  • Contact Us
Internet Banking
Login

Visa Dispute Investigation

First Option Bank takes your privacy seriously. To see how we handle your personal information, please download and retain a copy of our Privacy Notification.

Your Details

Transaction Details

AUD
AUD
AUD
AUD
AUD
AUD

If so, please email them to info@firstoption.com.au

Type of Dispute

Select one option
No file chosen
Please upload supporting documents

How did you use the card?

Please select one option

Card used over the phone or internet

Please be aware some merchants may appear under a different name on your statement.
A subscription may be set up for add-ons to games, e.g. Apple, Xbox, Microsoft
  • Please contact the merchant prior to lodging a dispute - we may not be able to lodge these on your behalf
  • Any PayPal transactions need to be disputed through PayPal themselves as they have their own dispute resolution
    • Please contact PayPal directly - we are NOT able to lodge these on your behalf
e.g. Date of birth, pet's name or CVV (3 digits on back of card)
No file chosen
e.g. Receipt, letter, invoice, notice, etc.

Card used at a Physical Location

If either of these apply, First Option will stop your card and issue a new one (delivery of new card is 7-10 days).
Select one option

Upload Documents

No file chosen
e.g. Receipt, letter, invoice, notice, etc.
No file chosen
e.g. Receipt, letter, invoice, notice, etc.
No file chosen
e.g. Receipt, letter, invoice, notice, etc.
Image

First Option Bank Ltd ©
ABN 95 087 650 735
AFSL and Australian Credit License 236509

Resources

About Us

Member Support

Application & Service Forms

Contact Us

Assistance

Security

Privacy

Disclosure Statements

Government Deposit Guarantee

Financial Hardship Assistance

Credit Limit Decrease/ Cancellation

Talk to Us

Call 1300 855 675

Email Us

Any advice or information on this site does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. All loan applications are subject to First Option Bank standard credit approval criteria. Please review our 'Conditions of Use' and Financial Services Guide.

© Copyright 2020 First Option Bank Ltd | ABN 95 087 650 735 | AFSL / Australian Credit Licence 236 509

  • Why
  • How
  • Bank
  • Borrow
  • Contact Us