Call us

Member Service Centre
Australia: 1300 855 675
Outside Australia - +61 3 9869 8700

Head office

First Option Bank Limited
ABN 95 087 650 735
AFS License No. 236 509
Australian Credit License 236 509

Level 6, 437 St Kilda Road
Melbourne VIC 3004

Postal Address:
P.O Box 7063,
Melbourne VIC 3004

Lost or stolen cards

To report a lost, stolen or damaged card:
Login to your First Option App, go to ‘Manage Cards’ and follow the prompts to cancel your card. Alternatively, cancel your card in Internet Banking or call us on 1300 855 675. If you are overseas, please call us on +61 3 9869 8700.

If you notice any unauthorised transactions, we can help you dispute a transaction.