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I’ve done my banking with the credit union for years. Two years ago First Option refinanced my investment property in Qld. Saved us a heap – great people to deal with….. We call them and they come to us. The COSMOS in house banking facility that First Option set us for Agents and Tabcorp is unique to our industry and makes clearing and getting funds to Tabcorp so easy. It lets us do our own banking with First Option…….and pay staff in house. It’s secure and safe.
John Haberman, TAB Agents Ass. VIC President
I did my home loan through a broker who charged me a huge fee. I spoke to First Option and they helped me refinance my loan to the credit union. Even though I couldn’t do anything about the fee I’d paid, First Option saved me heaps of money with a better interest rate and no ongoing fees, so I’m better off.
Phillippe Munso, Laminex
Steve and Fiona say…
I started work at Qenos nearly two years ago and was introduced to the credit union. They helped us sort out our finances and refinance our home loan. We now have all of our pay go into the credit union. Six months ago First Option helped us get a loan for our first investment property. I introduced my brother to First Option and they helped Matthew refinance his home loan as well.
Steve and Fiona Cook, Qenos employees
Alan Gaskell, On camera presenter, Sky Racing
It’s great having my own personal banker. First Option organised to refinance my home loan, came to the Agency and did all the paperwork. It was so easy.
Michael Mannix, TAB Agent VIC
Megan and Andrew say…
Dear First Option, It is with pleasure that I write this email today, in relation to two of your highly dedicated staff members. We recently needed to refinance our Mortgage and the service and care that was provided by them both was beyond our expectations. At all times they were both so helpful, knowledgeable, understanding and extremely dedicated to the task. We had considered changing banks if not for the fantastic service provided by them. I regularly needed to call them both for different matters and nothing was ever too much trouble and all matters were dealt with promptly and with ease. I am a firm believer in credit where credit is due. So often people find it easier to write a letter of complaint rather than a letter of compliment. I sincerely hope both of them are valued staff members of First Option and this email is passed onto both of them. Thank you for your fantastic service. We are very grateful. Warmest Regards,
Megan & Andrew, Kirrawee NSW
Thanks very much for the follow up phone call and email. Everything went very smoothly with our loan application and the funds thank you. I have been a member with First Option for a number of years now and I must say, after a number of years of inactivity on my part, it was great to see nothing has changed in terms of friendly, prompt and extremely helpful service. I will certainly be looking to First Option in future for any other banking needs.
Anthony, Diamond Creek VIC
I applied for a loan with First Option near the end of the financial year, which is a busy time for everyone. Despite this, my application was handled promptly and questions answered instantly by friendly and professional staff. I needed a loan, I needed a low interest rate and I wanted a credit union who could answer any concerns I may have had - and I got all of that with First Option, which makes me a happy customer!
My son Sam and I recently became members of the Credit Union and had a loan funded yesterday which was arranged by Violet. It is with great pleasure that I now provide this positive feedback to advise that we are very happy with services provided by Violet. Her actions and communications were very swift and I would like to take this occasion to thank her and advise you that you have a great asset by employing her. Congratulations Violet!!!! Awesome job!!!!
Carrie, Waratah NSW
Well, as this was my first time applying for a loan, I was quite daunted by the idea of having to deal with a pile of paperwork. But to my surprise, the process wasn't all that complicated. Obviously I did all my research before engaging in the idea of an investment property and I found that First Option had the best and most flexible mortgage solution for my needs. Also, the fact that my parents are existent customers of First Option, I relied on them heavily to inform me of their experience and insights. All I can say is they had a very positive experience and I can now say that I too had a very pleasant experience throughout my journey of owning my first property. Due to my inexperience in such an endeavour, I sought extensive advice from everyone, from family, friends and other work colleagues. But my loan adviser Irene was most helpful in breaking down all the procedures and expectations involved with buying a house and I greatly appreciate her advice in every manner. She was very patient with me and explained everything I needed to know and more. Therefore I'm glad to say that everything went smoothly and I am very happy and proud of having the honourable title of home owner. Furthermore, her assistance and helpfulness with the purchase of my first brand new car was also excellent. Once again, this was my first time applying for a car loan and once again, I credit Irene for her patience and understanding. I'd say 2013 would go down in my life as a massive milestone due to all that I have been able to achieve this year and a lot of it is credited to the professionalism and great customer service I experienced from Irene and other employees at First Option. It's safe to say that I look forward to returning as a customer for future business endeavours I may undertake with First Option.
Monish, Croydon Vic
Billy Jay says…
I work nights at the refinery and find it hard to sometimes pay bills and do my banking. First Option arranged to refinance my home loan and set up a budget for me. Now my bills get paid automatically and my home loan gets paid by payroll deductions. It so easy…..I can now knock off after a nightshift and go straight to bed knowing there’s nothing I have to do about bills or loans.
Billy Jay O’Connor, Mobil Refinery
I’ve been with the TAB Credit Union or First Option as we know it today for years. They understand the TAB and our business. I’ve had two equipment loans and two car loans in the past three years. It’s been so easy……I call First Option, they come to me, we finalise the paperwork and it’s done. Money gets transferred to my account - no fuss. The credit union is where all Agents should do their banking with.
Michael Dunn, TAB Agent VIC
We simply all love coming to work and serving our members.
Our 50 year history
Established in August 1965
To support the growth of TAB Agents and their employees.
Credit Union for Tabcorp employees in VIC/TAS joined the group.
Credit Union for Mobil employees joined the group.
Credit Union for Ericsson employees joined the group.
Credit Union for Cadbury Schweppes & Mondelez employees joined the group.