Your money is safe at First Option
Like the big banks, First Option is subject to the same Federal Government regulations imposed by APRA (Australian Prudential Regulatory Authority).
First Option holds an Australian Financial Services Licence and is a signatory to the Government Deposit Guarantee Scheme.
First Option also has a card transaction fraud monitoring service that operates 24x7, 365 days a year. They work hard to identify and stop attempted card fraud.
So even though we may look cute, we're like guard dogs with your money.
Beware of suspicious email and SMS messages
At First Option, we take the protection and security of your information, transaction data and privacy seriously. We will never ask for your NetCode / Personal Access Code or account details to be disclosed via a link within an email or SMS message. If you do receive an email or SMS that looks suspicious, never click on any links. Disregard the message and contact us to confirm whether it is legitimate.
Our Commitment to Your Security
We have employed a wide range of security measures to help protect your personal information and transactions. These measures include data encryption, firewalls, automatic timeouts and One Time Passwords via SMS. Therefore, when you do your banking online with us, you can be assured that your banking is safeguarded and protected.
Our Guarantee to You
Furthermore, in the unlikely event that an unauthorised transaction does occur on your account, we guarantee that you will not be liable for any unauthorised transaction carried out (provided you meet your obligations under our Conditions of Use, ePayments Code and you haven't contributed to the loss).
It's all part of our commitment to you, our members.
Your Security, We Can All Play a Part!
At First Option, we take the protection of your information and transaction data very seriously. But online security is a partnership between us (as the provider of online services to you) and you (the user of these services). As such, it's important that you do two things:
1) Keep Informed
Technology cannot automatically protect you against all fraud and security risks. A range of email and other online frauds have been attempted over the last few years; these scams will continue and you should be aware of them.
Things you can do to keep informed:
- Read about the range of Online Security Practices we have adopted, including firewalls, encryption and one time passwords.
- Learn about our Online Communications Practices regarding passwords, links and emails
- Read our Online Security FAQs
Learn more about Online Security Risks such as email scams, job scams and identity theft.
- Use our list of Online Security Links to learn about different scams and how you can protect your personal information.
2) Improve Your Online Security
Equally, technological protection cannot protect you if you are careless with your personal information. You need to play your part in protecting your information responsibly and in accordance with our terms and conditions.