Name (optional)Please include your name and phone number if you would like us to contact you about your feedback.Phone (optional)On a scale of 1 to 10, how happy were you with the First Option Bank loan service?Applying for a loan. Did our application process meet your expectations?Yes, the application process was simple and clear.It was fine; not great but it worked.No, your loan application process could really use some improving.How satisfied were you with the level of customer service provided …
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INSTRUCTION MANUAL [A KID’S GUIDE TO USING THE INTERNET SECURELY!]
Cute and useful new guide from the government (cyber.gov.au) for kids on staying safe online. Simple hints and good references plus word games and fun graphics. Download a PDF copy here.
Read MoreDeceased Estates
Losing a loved One (Deceased Estates)Notify us if you have recently suffered the loss of a family member or friend, we are here to helpyou.Speak to our caring team on 1300 855 675 or email [email protected] you’ve engaged a solicitor to handle the settlement of the estate, mail correspondence to us here: First Option BankP.O Box 7063Melbourne VIC 3004General informationUnderstanding account access. Keeping your loved one’s account safe and preventing unauthorized access is our priority. It’s also important to consider the …
Read MoreMember self-help videos
Self-help videos for membersMobile banking – the basicsHow do I set-up mobile banking apps? How do I activate one-time passwords? How do I set up a PayID?How do I set up account alerts?How to avoid banking feesWhat is internet banking?What to do if you can’t connectHow do I change my card PIN?How to transfer money with the mobile app?How do I find my account details?What is SMS banking?How do I change my default account balance?
Read MoreTake the Australian Cyber Security Centre’s training program for online safety
Part 1: First Steps The first of three guides designed to help everyday Australians understand the basics of cyber security, learn how you can take action to protect yourself from common cyber threats. Personal Cyber Security: First Steps Guide | Cyber.gov.au Download the illustrated PDF guide for Part 1 Part 2: Next Steps This guide builds upon the steps you’ve taken and the cyber secure thinking you learned in the First Steps guide, and provides the next level of actionable steps and …
Read MoreThanks! Kids
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Read MoreAccounts
Our essential set of everyday banking accounts SpendA dedicated account for your income. Set up regular payments, pay bills and transfer money to other accounts and people. Includes a linked Visa debit card with free withdrawals through any of the major banks’ ATMs. Internet banking and mobile app access is included with a range of electronic payment options.BillsUse it to establish your monthly budget and manage your money to cover all your bills and regular costs. Tools and automatic alerts are …
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Read MoreThanks! Mozo
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