Why Us
Our Story
First Option Bank was established in 1965 by a group of employees who wanted to create a better economic life for themselves and their families. Initially serving people in the technology, manufacturing, leisure and energy industries, we now serve a broader range of customers across Australia, including the public service.
As a bank owned entirely by our members, we prioritise your interests above all else, while providing with you all the protections afforded to shareholder owned banks, including the government deposit guarantee.
After almost 60 years, while we have grown substantially, we are still committed to providing our members with the same dedication and personal service we did back in 1965.
Our Difference
It’s banking, but nicer. By banking with First Option, you’ll benefit from:
- Personal Service
As we exist to serve our members, you’ll receive the outstanding customer service you expect from a local, community-focussed business. - Great Value
Choose from a range of highly competitive and award-winning products - from everyday and high interest savings accounts through home loans and credit cards. - Security
Your money is safe with us and managed with the upmost care. We have the same safeguards as all banks to protect you and your money.
Our Values
Our values guide our actions and behaviours and are an authentic representation of who we are.
Member First
We’re here to help. We prioritise your needs above all else to ensure you feel valued, respected and financially confident.
Trust & Service
We provide reliable, courteous and responsive service to build long-term relationships and ensure you feel valued and understood.
Security & Reliability
Your money is safe with us and managed with the upmost care. We have the same safeguards as all banks to protect you and your money.
Member satisfaction this year
Our Commitment
As part of our commitment to the customer owned banking sector, we follow the Customer Owned Banking Association Code of Practice:
• We will deliver banking services in the interests of our customers.
• We will obey the law.
• We will not mislead or deceive.
• We will act honestly and fairly.
• We will offer products and services that are fit for general purpose.
• We will deliver services with reasonable care and skill.
• We will contribute to our community.
