Some members may experience issues when using our upgraded Internet Banking.
These issues are caused when our old Internet Banking platform is cached within the browser and it is these locally cached files that are causing our new platform to perform in this manner.
These issues can be resolved by clearing the cache, alternatively known as ‘deleting temporary internet files’.
Instructions for clearing your cache can be found below:
Safari on iPhone:
Clear your cache in Safari on iPhone – Apple Support (UK)
Safari on Mac:
Clear your browsing history in Safari on Mac – Apple Support (UK)
Chrome on iPhone:
Clear cache & cookies – iPhone & iPad – Google Account Help
Chrome on iPhone:
Clear cache & cookies – Android – Google Account Help
Chrome on PC:
Clear cache & cookies – Computer – Google Account Help
If your browser is not listed above, you can clear your cache by opening Settings, and searching for Cache.